Call Centre / Contact Centre
Call Centre jobs account for over 860,000 posts in the UK. Both large scale and smaller call centres are located across the UK, with concentrations in north east England, Northern Ireland and in Scotland and Wales. Some estimates suggest that 1 million people could be employed in call centre jobs by 2012.
There are many industries in which call centre jobs are available, including Banking, Insurance and Financial Services, Public Sector services, Travel Operators, Utilities providers, and Telecommunications companies. Indirect employment in call centre jobs also abound in independent Contact Centres, and out-sourced Contact Centres.
After initial successes, the trend of ‘offshoring' has changed to ‘multi-shoring' - where call centre jobs involving sales activities are distributed to other countries, and call centre jobs promoting brand values have returned to the home country. Call centre jobs will become more widespread as an increasing number of call centre jobs will be networked through linked hubs of varying sizes, with home-based workers linked to local centres.
Pay rates in call centre jobs have risen significantly since 2003, especially for team leaders and managers. Call centre jobs now offer a career structure, supported by industry accreditations and training.
The Recruitment Agency Network includes members that are specialists in Call Centre jobs and have a wealth of experience in this growing, dynamic and flexible industry.